9 Best MSP Software for Remote Monitoring and Management

Managed Service Provider (MSP) software has become an essential tool for IT service providers, enabling them to manage and monitor client networks, devices, and systems remotely. With businesses increasingly relying on technology, the demand for efficient Remote Monitoring and Management (RMM) solutions has surged. RMM software allows MSPs to proactively monitor systems, troubleshoot issues, and maintain client networks without being physically present, improving service delivery and client satisfaction.

Criteria for Evaluating MSP Software

When selecting the best MSP software for remote monitoring and management, several key factors must be considered:

• Ease of Use: The software should have an intuitive user interface and be easy to navigate, minimizing the learning curve for new users.
• Features and Capabilities: Comprehensive RMM software should offer automation, security, patch management, remote access, and scalability.
• Integration: The software should be compatible with other tools and platforms, ensuring seamless workflows.
• Pricing: Cost-effectiveness is critical, with pricing structures that offer good value for the features provided.
• Customer Support: Reliable and accessible customer support is crucial for addressing issues quickly.
• User Reviews and Reputation: Feedback from existing users and industry reputation can provide insights into the software’s reliability and performance.

Top 9 MSP Software for Remote Monitoring and Management

SolarWinds RMM

Key Features: SolarWinds RMM offers a robust set of tools for monitoring, patch management, automation, and security. It includes a web-based dashboard that provides real-time visibility into client systems, along with built-in antivirus and backup management.

Pros:

• Comprehensive monitoring capabilities
• Strong security features
• Intuitive dashboard

Cons:

• Can be expensive for smaller MSPs
• Some users report a steep learning curve

Ideal For: Larger MSPs that require advanced monitoring and security features.

Pricing: Custom pricing based on the number of endpoints managed.

ConnectWise Automate

Key Features: ConnectWise Automate is known for its automation capabilities, offering powerful scripting tools and remote access options. It also provides detailed reporting, asset management, and patch management features.

Pros:

• Extensive automation tools
• Strong integration with other ConnectWise products
• Flexible scripting options

Cons:

• Interface can be overwhelming for new users
• Higher cost compared to some competitors

Ideal For: MSPs focused on automation and those already using other ConnectWise products.

Pricing: Subscription-based pricing with different tiers depending on the features needed.

NinjaRMM

Key Features: NinjaRMM is a cloud-based RMM platform that offers patch management, antivirus, remote access, and automation. It is known for its user-friendly interface and quick deployment.

Pros:

• Easy to use and deploy
• Strong customer support
• Flexible integrations with third-party tools

Cons:

• Limited advanced features compared to competitors
• Pricing can be high for smaller businesses

Ideal For: Small to medium-sized MSPs looking for a simple, effective RMM solution.

Pricing: Per-device pricing with a free trial available.

Atera

Key Features: Atera combines RMM, Professional Services Automation (PSA), and remote access into one platform. It offers a range of tools for monitoring, automation, and reporting, with an all-in-one pricing model.

Pros:

• All-in-one platform with RMM and PSA
• Transparent, per-technician pricing
• User-friendly interface

Cons:

• Limited customization options
• Not as feature-rich as some competitors

Ideal For: Small MSPs looking for an affordable, all-in-one solution.

Pricing: Flat-rate pricing per technician, regardless of the number of devices managed.

Kaseya VSA

Key Features: Kaseya VSA offers a comprehensive RMM platform with features like patch management, automation, remote access, and network monitoring. It also provides advanced security tools and integration with other Kaseya products.

Pros:

• Robust feature set
• Advanced automation capabilities
• Strong security tools

Cons:

• Interface can be complex
• Higher pricing for advanced features

Ideal For: Larger MSPs or those with complex network management needs.

Pricing: Custom pricing based on the number of endpoints and features required.

Datto RMM

Key Features: Datto RMM is a cloud-based solution offering remote monitoring, patch management, automation, and reporting tools. It is known for its ease of use and integration with other Datto products.

Pros:

• Easy to deploy and manage
• Strong integration with Datto’s BCDR products
• Intuitive interface

Cons:

• Limited customization options
• Pricing can be higher compared to similar tools

Ideal For: MSPs that already use Datto’s suite of products.

Pricing: Per-device pricing with volume discounts available.

Pulseway

Key Features: Pulseway is a mobile-first RMM solution that allows MSPs to monitor and manage client systems from mobile devices. It offers features like real-time monitoring, automation, and remote access.

Pros:

• Mobile-first design for on-the-go management
• Real-time alerts and notifications
• Affordable pricing

Cons:

• Limited advanced features
• Better suited for smaller MSPs

Ideal For: Small MSPs or IT teams that need mobile management capabilities.

Pricing: Subscription-based pricing with different plans based on the number of endpoints.

ManageEngine RMM Central

Key Features: ManageEngine RMM Central is an integrated solution that combines RMM, network management, and endpoint management. It offers a wide range of features including automated patch management, remote access, and extensive reporting.

Pros:

• Comprehensive feature set
• Strong reporting capabilities
• Affordable for the features offered

Cons:

• Interface can be overwhelming
• Steeper learning curve

Ideal For: MSPs needing a robust, all-in-one RMM solution.

Pricing: Tiered pricing based on the number of devices managed.

Syncro

Key Features: Syncro offers an integrated RMM and PSA platform with features like remote monitoring, automation, ticketing, and invoicing. It is known for its user-friendly interface and affordable pricing.

Pros:

• All-in-one platform with RMM and PSA
• Transparent, affordable pricing
• Easy to use

Cons:

• Limited advanced features
• Integration options can be limited

Ideal For: Small MSPs looking for an affordable, integrated solution.

Pricing: Subscription-based pricing with a free trial available.

Comparative Analysis

Feature Comparison Table

Best Value for Money

Atera offers the best value for money, especially for smaller MSPs, with its flat-rate pricing that covers all features, making it an affordable choice for those managing a large number of endpoints.

Best for Specific Needs

• Best for Large Enterprises: SolarWinds RMM for its robust features and scalability.
• Best for Automation: ConnectWise Automate, given its powerful scripting and automation tools.
• Best for Mobile Management: Pulseway, with its mobile-first approach.

Final Thought

Choosing the right MSP software for remote monitoring and management depends on your specific needs, budget, and the size of your business. For smaller MSPs, Atera and Syncro provide excellent value with their integrated features and affordable pricing. Larger enterprises might find SolarWinds RMM or Kaseya VSA more suited to their needs, thanks to their comprehensive feature sets and scalability.

Ultimately, it’s crucial to assess your specific requirements, take advantage of free trials, and evaluate how well a particular solution integrates with your existing tools before making a decision.

Call to Action: Explore these top MSP software options and consider signing up for a free trial or demo to find the best fit for your business.

Frequently Asked Questions (FAQ)

1. What is MSP software?

MSP software is a tool used by Managed Service Providers to monitor, manage, and maintain their clients' IT infrastructure. It enables remote management of client networks, servers, devices, and more, ensuring efficient and proactive IT support.

2. What is Remote Monitoring and Management (RMM)?

Remote Monitoring and Management (RMM) refers to the tools and practices that allow IT service providers to monitor client systems remotely. RMM software helps detect and address potential issues, perform updates, and manage devices without needing to be on-site.

3. Why is RMM software important for MSPs?

RMM software is crucial for MSPs because it allows them to:

• Proactively monitor client systems.
• Automate routine tasks like patch management.
• Quickly respond to issues remotely, reducing downtime.
• Improve efficiency and service quality.

4. What should I consider when choosing MSP software?

When selecting MSP software, consider the following factors:

• Ease of Use: Is the software user-friendly?
• Features and Capabilities: Does it offer the necessary tools like automation, security, and remote access?
• Integration: Can it integrate with your existing tools?
• Pricing: Is the pricing structure within your budget?
• Customer Support: Does the vendor provide reliable support?
• User Reviews: What do other users say about the software?

5. Which MSP software is best for small businesses?

For small businesses, Atera and Syncro are excellent options due to their affordable pricing, ease of use, and integrated features. NinjaRMM is another good choice for small to medium-sized MSPs looking for a simple yet effective solution.

6. What is the best MSP software for large enterprises?

Large enterprises might find SolarWinds RMM or Kaseya VSA more suitable due to their robust feature sets, scalability, and advanced monitoring capabilities.

7. How does pricing work for MSP software?

MSP software pricing typically varies based on:

• Per-Device Pricing: You pay based on the number of devices you manage.
• Subscription-Based Pricing: A flat fee per technician or user.
• Custom Pricing: Tailored pricing depending on the specific features and number of endpoints managed.

8. Can I try MSP software before purchasing?

Yes, most MSP software providers offer free trials or demos, allowing you to test the software’s features and usability before committing to a purchase.

9. What is the best MSP software for automation?

ConnectWise Automate is known for its strong automation capabilities, including powerful scripting tools, making it ideal for MSPs focused on automating routine tasks.

10. How important is integration with other tools when choosing MSP software?

Integration is very important as it ensures seamless workflows and compatibility with your existing IT tools, making your operations more efficient. Choose MSP software that easily integrates with your current systems.

11. Is mobile management possible with MSP software?

Yes, Pulseway is a mobile-first RMM solution that allows you to manage client systems from your mobile devices, offering real-time alerts and remote management capabilities on the go.

12. Which MSP software offers the best value for money?

Atera provides the best value for money, especially for smaller MSPs, with its transparent pricing that covers all features under a flat-rate model.